Privacy Policy

1. Who We Are

Veltrix Core provides managed hosting, VPS hosting, shared hosting, dedicated servers, email hosting, DNS management, web hosting, and related infrastructure services.

Contact Information:

Billing:
Billing@veltrixcore.uk

Support:
support@ventrixcore.uk

Support Portal:
Veltrix Core Support

Legal:
legal@ventrixcore.uk

GDPR/Data Protection:
gdpr@ventrixcore.uk

2. Information We Collect

We may collect:

• Name
• Email address
• Billing address
• IP addresses
• Browser and device information
• Payment and transaction information
• Support tickets and communications
• Server usage information
• Authentication and login records
• Cookies and analytics data

We do not intentionally collect special category personal data.

3. How We Use Information

We use personal data to:

• Provide services
• Process payments
• Deliver support
• Prevent abuse and fraud
• Maintain infrastructure security
• Improve services
• Comply with legal obligations
• Send service-related communications

4. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Contractual necessity
• Legitimate interests
• Legal obligations
• Consent where required

5. Payments

Payments may be processed through third-party payment providers including:

• Stripe

Veltrix Core does not store full payment card information.

6. Hosting Infrastructure

Infrastructure may be hosted within Europe through third-party datacentre and infrastructure providers.

Exact server locations may vary depending on:

• Capacity
• Availability
• Redundancy requirements
• Service type
• Disaster recovery planning

Some infrastructure or third-party providers may process or store data outside the United Kingdom where legally permitted.

7. Cookies

Cookies may be used for:

• Authentication
• Security
• Session management
• Analytics
• User preferences

Users may disable cookies through browser settings, though some services may not function correctly.

8. Data Retention

We retain data only as long as reasonably necessary.

Typical retention periods:

• Billing records: Up to 6 years
• Support tickets: Up to 3 years
• Security and access logs: Up to 12 months
• Deleted or terminated accounts: Up to 90 days unless legally required otherwise

9. Data Sharing

We may share information with:

• Payment providers
• Infrastructure providers
• Security and anti-abuse providers
• Legal authorities where legally required

We do not sell personal data.

10. Security

Reasonable technical and organisational measures are used to protect personal data. No online service can be guaranteed completely secure.

11. User Rights

Users may request:

• Access to personal data
• Correction of inaccurate data
• Deletion of data
• Restriction of processing
• Data portability
• Objection to processing

Requests may be sent to:
gdpr@ventrixcore.uk

12. Children's Privacy

Services are not intended for individuals under 18 without parental or guardian permission.

13. Changes to This Policy

This policy may be updated periodically. Continued use of services constitutes acceptance of updated terms.