Legal document
Data Retention Policy
Last Updated: 20 May 2026
How long billing, support, security, deleted account, and abuse-related data is typically retained.
Veltrix Core retains data only as long as reasonably necessary.
Typical retention periods:
- Billing records: Up to 6 years
- Access and security logs: Up to 12 months
- Support tickets: Up to 3 years
- Deleted accounts: Up to 90 days
- Abuse-related records: As required for security or legal purposes
Some backups may persist temporarily after deletion due to backup rotation schedules.